The amount of business that is actually conducted in person these days is surprisingly low. It was pretty obvious that technological advancements were responsible for that trend. Compared to hiring actual employees to serve the customer, using automated systems was much less expensive. Though I miss it. Sometimes I’ll try to get assistance for hours while sitting in my home office’s central air conditioning. But the options are essentially limited to emailing some nameless, voiceless customer service department. The ideal outcome is that I might engage in a live online chat with a customer service representative. But even that is extremely rare and frustrating. Therefore, I’m enjoying myself immensely when people like my HVAC professionals exist rather than freaking out and being angry about this trend. When we first moved here to begin new jobs and eventually a family, about 30 years ago, we met some of these people. The outdated heat pump was replaced when we first moved in by the local HVAC company that we use. And just a year ago, the same HVAC experts upgraded the heat pump’s HVAC system with the most recent residential models. The HVAC company’s phone has always been picked up during all of this time. These HVAC experts have consistently been available to assist us in any way they can. Every autumn for heating maintenance, they were there. And once more in the spring to perform the air conditioning maintenance. Up until the final heat pump was getting close to its end, we never had a problem. The HVAC company came right away to assist us with that HVAC repair, even at that point. The same HVAC specialists were also delighted to visit our home and assist us in selecting the incredible HVAC technology that we now have. They were always willing to assist.