I wasn’t trying to be late – dispatcher tells me wrong address

I am a professional and I like to behave like one.

I am never going to be the person who is swearing on the job, acting disrespectful towards the client, or messing with low quality workmanship. I do the best that I can and every single instance when my professional skills are called into action. I’ve realized over the years that besides providing expertise and reliable service it’s also important to have good people skills and a considerate personality. This is why I work extra hard to be on time for every single appointment I am sent on. I am a professional heating, cooling, and air quality control specialist for a well-known air quality control dealership. I have been working for the same heating and cooling provider for over 15 years now. In that time, I have done everything I possibly could to provide fast, reliable, and courteous service for our residential heating and cooling clients. Part of this includes arriving at their house at the anticipated hour. This is why I was very upset last week when our brand new HVAC dispatcher sent me on a wild-goose chase. When I was pulling up to the heating and cooling repair address I thought that things looked a bit too familiar. It felt like I had serviced this HVAC system before. I knocked on their front door and received a confused look from the resident at the supposed heating and cooling maintenance job. It took me a few seconds before I realized that I serviced this air conditioning unit last week. The HVAC dispatcher sent me to the wrong address. I was over an hour late arriving at the correct heating and cooling repair.



air conditioning company